Anthem EAP Instructions

All Virginia Tech full- and part-time faculty, staff, and non-student wage employees, and their household members/dependents, along with their household members and dependents, have access to Anthem's Employee Assistance Program provided by Anthem. This includes those who are not enrolled in a state-provided health insurance plan. 

Anthem EAP contact information: 
(COVA Care and COVA HDHP plans; available to those without a state insurance plan)

• Phone: 855-223-9277
• Anthem EAP Website (Company name: Commonwealth of Virginia)

Once on the Anthem EAP website, log on using the following instructions:

• Select “Sign Up” in the top right. On mobile devices, open the menu in the top right and choose “Sign Up”. 
• Enter your personal details. 
  • If you don’t have an Anthem plan, skip the “First 3 characters of your member ID” field.
• Select your insurance under the Health Insurance Carrier tab or “No insurance” if you do not have a state health plan.
• After you complete the registration, you will be sent an email with a code to verify your account.
• Log back in to Anthem’s site. You may be given the opportunity to complete a well-being questionnaire, which you can skip if you choose by selecting “reminded later.”
• Your MRN (member reference number) will appear in the top right corner. This is the number you will use to access EAP resources.
• You can now choose the EAP resource that you need: Find a Counselor, Financial Planning, Legal Resources, etc.