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Conflict Resolution

Virginia Tech recognizes that conflict between two or more members of any community is inevitable. The Conflict Resolution Program offers faculty and staff the opportunity to participate in mediation and other informal conflict resolution strategies to address a dispute with another person(s), and also to provide professional development workshops and conflict management coaching to nurture individual learning and growth. 

The Office of Equity and Access believes:

Conflicts are part of life’s experiences and can have positive value.

Conflict is not the exception, it is familiar to everyone. Conflicts have meaning and purpose. When disputants understand this meaning, they have an opportunity to understand their own goals better and find nondestructive means of achieving them.

The peaceful expression of conflict within the campus community is a positive value.

The easiest way for a campus community to assist in the resolution of conflict is to advocate for its early and peaceful expression, and not waiting until it has escalated and can no longer be avoided before taking action.

Combining individual and campus/community acceptance of responsibility for a conflict is a positive value.

The campus community can demonstrate its willingness to share responsibility for conflict resolution by making available to persons in conflict, a team of competent and trained mediators who volunteer to work with other members of the Virginia Tech community. However, the mediators must always place the responsibility on the disputants for the actual expression and resolution of the conflict. By having a Conflict Resolution program, the community is maintaining a vital mechanism for the direct expression and reduction of conflicts.

The voluntary resolution of conflict between disputants is a positive value.

All members of the Virginia Tech community can model advantages of cooperation and mutual responsibility-taking, if they keep participation strictly voluntary and work toward jointly constructed agreements that address the needs of both parties.

Campus diversity and tolerance for differences are positive values.

The mediation process can be used to model respect for diversity and may help provide a space where disputants can learn to understand, respect, and accept differences.

There can be benefits derived from being in a conflict.

If a conflict is handled well it can:

  • Stimulate creativity and problem solving
  • Foster teamwork and improves social relationships
  • Encourage listening
  • Provide a way to express emotions which can clear the air and relieve tension



Contact Us

Department of Human Resources
Office of Equity and Access 
300 Turner Street NW (0318)
Blacksburg, VA 24061

Conflict Resolution Program
Dale Robinson

Listen to Learn More About the Program

Conflict Resolution Podcast

Length: 08:27

Refresh: Needs Flash: Flash MP3 Player

Register for a Workshop

A list of workshops offered by the Office of Equity and Access is available online. 

Additional Resources

Hokie Wellness provides several resources to help those experiencing conflict. Learn more about what to do when conflict occurs.

Our partners

Learn more about our informal dispute resolution partners.