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FAQs

Frequently Asked Questions About Banner HRIS

 


What kind of training is offered for Banner HRIS?

Banner HRIS offers two kinds of training classes - Banner HRIS Enterer Training and Banner HRIS Approver Training. Information on enterer training can be found here. Approver training is handled on a one-on-one basis. Please contact Stacey Poertner about approver training.

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Where can I get a Banner HRIS manual?

New users will receive a copy of the appropriate manual when they attend a training session. Current copies of the enterer and approver manuals and the HRIS Web Reports manual are available online. You will need to log in using your pid and pid password to access the manuals.

*These documents are in PDF file format; to open them you must have Adobe Acrobat Reader installed on your computer. To get the latest version of this free software, download it directly from the Adobe website.

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How do I get access to Banner HRIS?

The online Banner Access Request System may be found by going to http://www.computing.vt.edu. Then click on "Banner ID" under "Accounts & Access". On the following page, click on "Request Banner Access (Finance, HR, Student)" in the top right hand corner. You will login with your PID and password then proceed to fill out the request.

Please note: At the end of completing your access request online you will need to print the last page and have it signed by a Dean, Director or Department Head. This paper copy must submitted to Human Resources (Mail Code 0318). IRM is investigating ways to eliminate this last "paper piece" of the process.

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I already have access to Banner HR but I need access to additional departments. What should I do?

Have your Dean/Director/Department Head send an e-mail request to hrisuser@vt.edu requesting that you be granted Banner HR access to the additional departments.

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What do I do if I cannot remember my Banner password?

Contact the 4Help Call Center at 4-4357 and request to have your banner password reset.

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What is the difference between a Banner password and a PID password?

The Banner password is used to access the Banner Database and Banner Web Reports. The PID Password is used to access on-line Banner HRIS Manuals, leave reports, MyVT, and Web for Employees. For more information about creating a strong password click here.

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How can I install Banner on my computer?

Banner is now a web based application so no software is necessary to install on your computer, only a web browser such as Internet Explorer is needed. If this is the first time that you will be using Banner and are using a computer that has Microsoft Windows on it, you will be prompted to install a plugin. Click here for more information.

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My paycheck is still going to my old department. How do I get that fixed?

Ask your department enterer to update your mail code on your biographical information. This information is located on the PWAEBIO screen in Banner.

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I cannot access PWAEBIO to update biographic information for a new employee in my department. When I try to go to the form, I get pushed back to the main menu. Why is this happening?

You do not have access to the person's home department. If the employee has worked in another department, you will need to complete the hire PAF to gain access to the PWAEBIO records. If the PAF is completed and you still cannot access the records, send and email to hrisuser@vt.edu requesting a home organization number change. Include the employee's identification number and your 6-digit department number in the email.

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When I submitted my --HIRE/--JOB PAF, I got a lot of errors and warnings, including "End date must be later than begin date; Begin date must equal the first Jobs Detail Effective Date; Date cannot be after the Base Job End Date of DD-MMM-YYYY." What does this mean?

These messages mean that there is a problem with the position number and suffix. Go to PWIEMPV and double-check to be sure you are not using a position number and suffix that the person has been employed in before. Delete this PAF and enter a new one making the corrections necessary.

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How can I look up a PAF that was returned to me for correction?

You will need to go to the NOAAPSM form in Banner. Change the transaction status to Return/Correction, and the queue status to None (Originator). Then click below the ID field label. You will need to enter your password in order to see the PAF information.

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How do I get an extension for an emergency hire?

A Emergency Hire Extension form must be filled out, signed with the appropriate signatures and sent to the Human Resources Department (Mail Code 0318) for approval. The form must be sent before the position end date to request approval for an extension.

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I entered the date in the wrong format, and now I'm locked up.

End-task or force-quit and restart Banner. Remember the easiest way to enter a date is MMDDYY with no dashes or slashes.

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I'm getting the error message "...trigger related unhandled exception error..."

Close (you may have to end-task or force-quit) and re-open Banner. If you continue to get the message, you may need to restart your computer.

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I processed a status change for an employee with an effective date that was during the pay period; now the timecard only shows part of the pay period. What happened?

Because the effective date of the status change was not the first day of the pay period, the employee now has two timecards, one for the period of time before the status change went into effect and one for the period of time after it went into effect. This usually happens with status changes, funding changes, and emergency hire extensions that are not effective on the first day of the pay period. To access the second timecard, position your cursor in the ID field and press the down arrow on your keyboard.

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How do I get help with Banner HRIS questions?

If unable to find the solution in the Banner Manual, contact the HRIS Help Desk, Monday - Friday 8:00 a.m. - 5:00 p.m., at (540) 231-7763. You can also send questions by e-mail to hrisuser@vt.edu.

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How can I be added to the HRIS e-mail distribution list? What information is distributed to the list?

New users are added to the list when they come to a training session. Current users who are not on the distribution list may contact the HRIS Support Team and request to be added to the list. The HRIS Support Team regularly e mails payroll deadline reminders and HRIS Newsletters. We also e-mail special announcements and other information as needed.

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How can I get a copy of the Wage or Salary Payroll Schedules?

The payroll schedules are e-mailed to the HRIS e-mail distribution list prior to the beginning of the first pay period of the new year. If you did not receive a copy and would like one, you may download the schedule you need

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